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How ankasa17 Handles Your Personal Information

This page tells you exactly what data ankasa17 collects when you open an account, make a deposit via DANA, OVO or GoPay, or reach out to our support team.

Account data collected at loginDANA, OVO, GoPay transaction recordsCookie and device dataYour right to request deletionContact us to update your data
ankasa17 How ankasa17 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

ankasa17 applies consistent data-handling practices across every account interaction — from the moment you log in on your Android phone to the moment a GoPay withdrawal clears. Below is how we approach the four areas that matter most: storage security, cookies, retention periods and your right to access or remove your own data.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted via SSL. Stored account and payment records, including DANA and OVO identifiers, are encrypted at rest.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how pages load on mid-range Android devices. You can block non-essential cookies via your browser settings without losing account access.

Data Retention Policy

Account data is held while your account is active and for a defined period after closure to handle any outstanding disputes or regulatory requirements in eligible regions.

Your Right to Access and Delete

You can request a copy of your stored data or ask us to delete it. Submit the request through live chat or email; we verify your identity before actioning any change.

REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to review, correct or delete the personal data we hold on your account, our support team handles these requests directly. Reach us through live chat inside the ankasa17 lobby, by email, or through the in-app help form on your mobile browser. We aim to acknowledge privacy requests within one business day and resolve them as quickly as our verification process allows.

Live Chat Open the chat icon inside your ankasa17 account. Tell the agent you have a privacy or data request and they will route it to the right team.
Email Support Send your data request, account email address and the specific change you need to our support address listed on the Contact page.
In-App Help Form On mobile, tap Help in the account menu, choose Privacy Request, describe what you need and submit. We log all submissions with a reference number.

Common Questions About Your Data Rights

These are the questions we hear most often from account holders in Indonesia about how their data is used, stored and managed on ankasa17. If your question is not covered here, contact us directly through live chat or email.

We collect your name, email, mobile number and the wallet identifiers you link for DANA, OVO or GoPay payments. Device and session data is also logged for account security.

Your DANA, OVO or GoPay identifiers are shared only with those payment processors — and only the data they need to complete your transaction. We do not sell this data to advertisers or third parties.

We retain your data for a defined period after account closure to cover outstanding disputes and meet operational requirements. The exact duration depends on local law in eligible regions.

Yes. Submit a data-access request through live chat or our support email. We verify your identity first, then send you a summary of the personal data stored against your account.

Contact us via live chat or the in-app Help form, select Privacy Request and specify deletion. We confirm your identity, then process the removal within the timeframe our policy allows.

We use session cookies for login continuity and optional analytics cookies. You can block non-essential cookies in your mobile browser settings; your account login will still function normally.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.